Erindale College


Concerns and Complaints

Positive and nurturing partnerships with families and the community are a high priority at Erindale College.

We appreciate that from time to time there may be issues that need to be resolved. Erindale College offers a wide range of wellbeing and support services for students. This support includes Link Teachers, Link Coordinators, Youth Workers and Safe and Supportive Schools Contact Officers (SASCO's). Students may also access careers, work experience, and personal counselling services including a school psychologist.

The Education Directorate (the Directorate) is committed to addressing the complaints it receives from parents, carers, students and members of the community about ACT public schools and the Directorate in a manner that is courteous, efficient, fair and prompt. The Directorate is also committed to establishing and nurturing positive partnerships between schools and their communities.

Concerns should initially be raised at the local level for instance, with the class teacher/link teacher or Link Coordinator/Academy Leader.

The issue may then be referred to a supervising staff member, Deputy Principal and then to the Principal if the concern has not been resolved.

If the matter is not resolved at the local level and you wish to make a complaint, the complainant may lodge a Written Complaint with the Manager, Liaison Unit at: ETD.Complaints@act.gov.au or GPO Box 158 CANBERRA ACT 2601.

More information is available on the ACT Education Directorate Website:

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